Terms of Sale - Bojana Music

Version 1.0 — Effective 31 July 2026

These Terms of Sale govern purchases made through bojanamusic.com.

Please read these Terms before placing an order. By submitting an order and accepting these Terms at checkout, the customer agrees to be legally bound by them.

1. Seller Information

The seller is:

Bojana Radovanovic, an individual trading as Bojana Music

Skopje, Republic of North Macedonia

Email: info@bojanamusic.com

Website: bojanamusic.com

In these Terms, Bojana Radovanovic trading as Bojana Music is referred to as the “Seller”, “Bojana Music”, “we”, “us” or “our”.

The person or entity placing an order is referred to as the “Customer” or “you”.

2. Scope of These Terms

These Terms apply to the sale and digital delivery of:

downloadable music files;
Personal Music Licenses;
Commercial Single Track Licenses;
Business Music Collection Licenses;
license PDFs issued for individual orders; and
any other digital music product expressly stated to be governed by these Terms.

These Terms govern:

the ordering process;
payment;
digital delivery;
consumer withdrawal rights;
refunds and remedies;
technical issues;
cancellation and payment reversal; and
other matters relating to the sale.

The applicable music license governs how the purchased music may and may not be used.

3. Customer Status

A “Consumer” is a natural person purchasing wholly or mainly for purposes outside that person’s trade, business, craft or profession.

A “Business Customer” is a person or legal entity purchasing wholly or mainly for trade, business, craft or professional purposes.

The Personal Music License may be purchased by a Consumer for private listening.

The Commercial Single Track License and Business Music Collection License are intended primarily for commercial, professional or business use.

A Customer purchasing a Commercial or Business license must provide accurate business and brand information where requested.

If a Customer provides business information or confirms that the purchase is for business or professional use, we may treat that Customer as a Business Customer to the extent permitted by applicable law.

Nothing in these Terms prevents a person from relying on mandatory consumer rights where that person legally qualifies as a Consumer.

4. Eligibility to Purchase

By placing an order, you confirm that:

you are legally capable of entering into a binding contract;
you are at least 18 years old or have the lawful authority of a parent or legal guardian;
the information supplied with the order is accurate and complete;
you are authorised to use the selected payment method; and
where ordering on behalf of a business or another person, you have authority to bind that business or person.

We may reject or cancel an order where we reasonably believe that:

the information supplied is false or incomplete;
payment is unauthorised or fraudulent;
the Customer lacks authority to place the order;
the purchase is intended for prohibited or unlawful use;
a technical or pricing error has occurred; or
fulfilling the order would breach applicable law or a platform requirement.

If payment has already been collected for an order that we reject before delivery, the collected amount will be returned using the original payment method where reasonably possible.

5. Products and License Types

The Store may offer the following products:

5.1 Personal Music License

A Personal Music License permits private personal listening to the specific track identified in the order.

It does not permit public, professional, commercial, shared or monetised use.

5.2 Commercial Single Track License

A Commercial Single Track License permits the named Customer to use one identified track in the Customer’s own authorised commercial productions and permitted business activities, subject to the limits in that license.

5.3 Business Music Collection License

A Business Music Collection License permits one named business and licensed brand to use the fixed collection of tracks listed in Schedule 1 of that license during the stated one-year term.

Future tracks are not included unless expressly listed or added through a separate written agreement or purchase.

6. Product Descriptions and Previews

We take reasonable care to describe each product accurately.

Before ordering, the Customer is responsible for reviewing:

the product title;
the track title or collection;
the audio preview, where available;
the supplied file formats;
the selected license type;
the permitted and prohibited uses;
the license term;
any location or brand limitation; and
the total price shown at checkout.

Audio previews may be:

shorter than the purchased track;
compressed;
watermarked;
faded;
presented at a different playback volume; or
technically adapted for web streaming.

Such reasonable preview differences do not mean that the supplied product is defective, provided that the purchased Music materially corresponds to its description.

Minor differences caused by the Customer’s headphones, speakers, device, audio settings or playback software do not constitute a product defect.

7. Technical Requirements

The Customer is responsible for having:

a reliable internet connection;
sufficient device storage;
software capable of opening standard MP3, WAV and PDF files, as applicable;
a valid email address;
access to the email account used for the order; and
a device and operating system capable of downloading and storing files.

The product page or checkout will identify the principal file formats supplied.

We are not responsible for a failure caused solely by an unsupported device or software where the applicable file format was clearly disclosed before purchase.

This does not limit any mandatory right relating to digital content that is defective, inaccessible or not supplied as described.

8. Prices, Currency and Taxes

The price payable is the price displayed at checkout when the order is submitted.

Prices may be displayed in euros or another currency made available by the Store or payment provider.

Where a payment provider converts currency, the provider may apply its own:

exchange rate;
conversion charge;
processing charge; or
bank-related fee.

Such third-party charges are not controlled by Bojana Music.

Any tax that we are legally required to collect will be included in or added to the price as shown at checkout.

A Business Customer is responsible for:

supplying correct billing and tax information;
accounting for any tax, reverse charge, withholding or reporting obligation that applies independently to its business; and
obtaining its own tax advice where necessary.

Changing the price of a product after an order has been completed does not change the price of that completed order.

9. Placing an Order

To place an order, the Customer must:

select the relevant product and license;
provide the requested Customer, business, brand and billing details;
review the order summary and total price;
read and accept these Terms and the applicable music license;
provide any required consent relating to immediate digital delivery;
submit payment; and
complete any payment-provider authentication.

The Customer must check the selected license carefully.

Purchasing a Personal License by mistake does not create Commercial rights.

Purchasing one Commercial License does not create Business Collection, multiple-location or multi-client rights.

10. Acceptance of the Terms and License

Before payment, the Customer must be given access to:

these Terms of Sale;
the applicable music license;
the product description;
the total price; and
the principal digital delivery information.

The Customer will be required to actively accept these Terms and the applicable license through an unchecked checkout box or another clear affirmative action.

The acceptance must not be inferred solely from silence or from a pre-selected box.

The version of the Terms and license accepted at checkout applies to that order.

We may keep electronic records showing:

the order number;
the Customer’s details;
the product and license purchased;
the version of the terms accepted;
the date and time of acceptance;
the payment status; and
the consent relating to immediate digital delivery.

Downloading, accessing or using the Music after purchase also confirms the Customer’s acceptance of the applicable license, but it does not replace any checkout consent required by mandatory law.

11. Contract Formation

Submitting an order is an offer by the Customer to purchase the selected product under these Terms and the applicable license.

A binding contract is formed when:

payment is successfully authorised; and
we send an order confirmation or make the purchased files available for download,

whichever occurs first after successful payment.

An automated acknowledgement that an order has been received does not require us to accept an order where:

payment fails;
the price was displayed incorrectly because of an obvious technical error;
the product is unavailable because of a technical problem;
the order appears fraudulent; or
accepting the order would be unlawful.

If we cancel an order after payment but before valid delivery, we will return the payment using the original payment method where reasonably possible.

12. Payment

Payments are processed through PayPal or another payment provider displayed at checkout.

The Customer authorises the applicable payment provider to charge the total order amount.

We do not control:

the payment provider’s independent terms;
the Customer’s bank;
currency conversion;
payment-provider security checks;
payment holds; or
delays caused by the payment provider.

The Customer must not use a payment method without the account holder’s authority.

An order may remain pending until payment has been confirmed.

No license rights arise while payment is pending, rejected, cancelled or incomplete.

13. Digital Delivery

The products are supplied digitally and no physical item will be shipped.

After successful payment, delivery normally occurs by:

displaying a download link;
providing access through the Customer’s account, where available;
sending a download link by email; or
another electronic method described at checkout.

Digital content is treated as supplied when the files, or a suitable means of accessing or downloading them, are made available to the Customer.

The Customer should download and safely store the files promptly after purchase.

Where applicable, the Customer will receive:

the purchased MP3 or WAV files;
a personalised license PDF;
the order number;
confirmation of the selected license; and
confirmation of the Customer’s immediate-delivery consent.

14. Download Links and Backup Copies

A download link may:

expire after a stated period;
permit a limited number of download attempts;
require access through the Customer’s account; or
be disabled for security reasons.

The applicable technical limit may be shown at checkout, in the account or in the order confirmation.

Expiry of a download link does not itself terminate a valid license already granted.

However, we do not promise to store or reissue download files indefinitely.

The Customer is responsible for keeping secure backup copies permitted by the applicable license.

We may provide a replacement download link where:

the original link failed;
the supplied file was corrupted;
the delivery email did not arrive;
a reasonable technical problem prevented download; or
we decide to do so as customer support.

We may request the order number, payment details or other reasonable information to verify the purchase.

15. Immediate Supply of Digital Content

The products are intended to be supplied as instant digital downloads.

Where the Customer is a Consumer and applicable law provides a withdrawal or cancellation period, the Store may ask the Customer to:

expressly request that supply of the digital content begins immediately, before the withdrawal period expires; and
acknowledge that the applicable right of withdrawal will be lost once supply of the digital content begins.

This consent must be separate, clear and actively given.

Where required, confirmation of the consent and acknowledgment will be included in the order confirmation or another durable electronic record.

If the required consent is not given, we may:

prevent completion of an instant-download order; or
delay access until the applicable withdrawal period expires.

16. Consumer Right of Withdrawal

A Consumer may have a statutory period in which to withdraw from a distance contract without giving a reason.

For digital content supplied without a physical medium, that right may cease once delivery begins where the Consumer has:

given prior express consent to immediate supply;
acknowledged that the right of withdrawal will be lost; and
received the required confirmation.

Where those conditions have been validly satisfied and digital delivery has begun, the Consumer cannot cancel merely because:

the Consumer changed their mind;
the Consumer no longer wants the Music;
the Consumer did not listen to the preview;
the Consumer selected the wrong license;
the Consumer’s project changed; or
the Consumer expected a subjective relaxation, wellness or business result.

Nothing in this section removes a mandatory right relating to:

failure to supply;
defective or corrupted content;
content that is materially different from its description;
an unauthorised payment; or
another right that cannot legally be excluded.

17. Withdrawal Before Digital Delivery Begins

Where:

applicable law gives the Customer a right of withdrawal;
digital delivery has not begun; and
the Customer has not validly waived or lost that right,

the Customer may notify us of the decision to withdraw within the applicable period.

The notice should include:

the Customer’s name;
the order number;
the purchased product;
the order date; and
a clear statement that the Customer wishes to withdraw.

The Customer does not need to use special legal wording.

Where a valid withdrawal applies, we will process the refund using the original payment method unless another lawful method is agreed.

18. General Refund Rule

Because the products are digital downloads, purchases are normally final once:

digital delivery has begun; and
the Customer has validly lost any applicable change-of-mind withdrawal right.

We do not normally provide refunds because:

the Customer changed their mind;
the Customer no longer needs the Music;
the Customer purchased without reading the product description or license;
the Customer selected an insufficient license;
the Customer’s platform, campaign or project was cancelled;
the Customer expected a subjective emotional, wellness or business result;
the Customer found another track they prefer;
the Customer cannot use the Music for a purpose prohibited by the license; or
the Customer’s own device or software does not support a clearly disclosed standard file format.

This rule is subject to mandatory consumer rights and the remedies stated below.

19. Failure to Supply

If the Customer does not receive access to the purchased files, the Customer should contact us and provide the order number.

We may first attempt to:

confirm the payment;
resend the delivery email;
provide a replacement download link;
correct an account-access problem; or
supply the files by another secure electronic method.

If we fail to supply the purchased digital content without undue delay after receiving reasonable notice, the Customer may have the right to terminate the contract and receive a refund under applicable law.

A Customer may have an immediate termination right where it is clear that we will not supply the product or where delivery by an expressly agreed time was essential.

20. Defective or Non-Conforming Digital Content

The Customer should contact us if:

a file is corrupted;
a file cannot be opened in its stated format;
the wrong track or collection was supplied;
an expected file is missing;
the supplied content materially differs from the product description; or
the personalised license contains a material order error.

The Customer should provide:

the order number;
a description of the problem;
the affected file name;
any relevant error message; and
reasonable information about the device or software used.

We may first provide an appropriate remedy by:

supplying a replacement file;
correcting the license PDF;
providing a new download link;
supplying the missing item; or
giving reasonable technical instructions.

The remedy will be provided without an additional charge where the problem is our responsibility.

Where correction or replacement is impossible, disproportionate, unsuccessful, seriously inconvenient or not completed within a reasonable time, the Customer may be entitled to:

an appropriate reduction in price; or
termination of the affected purchase and a refund,

as required by applicable law.

A minor issue that does not materially affect the permitted use of the content may not justify termination of the entire contract.

21. Duplicate Purchases and Obvious Ordering Errors

We may provide a goodwill refund where:

the same Customer accidentally purchased the same product and same license twice;
a payment-system error created a duplicate order;
the Customer immediately reports an obvious accidental purchase before materially using the files; or
another clear ordering error occurred.

A goodwill refund is discretionary unless applicable law requires it.

The Customer should report a duplicate or obvious error promptly and include both order numbers where available.

Where the Customer purchased the wrong license, we may offer, at our discretion:

cancellation before delivery;
payment of the difference to upgrade;
credit toward the correct license; or
another reasonable solution.

We are not required to convert a Personal License into a Commercial or Business License without payment of the applicable price difference.

22. Business Customer Refunds

Except where mandatory law requires otherwise, a Business Customer is not entitled to a change-of-mind refund after digital delivery begins.

A Business Customer is responsible for confirming before purchase that:

the selected license is appropriate;
the Music is suitable for the intended project;
the Customer’s business structure fits the license;
the number of brands and locations is correctly licensed; and
the intended use is permitted.

A Business Music Collection License is sold for a fixed one-year term.

Stopping use early, closing a location, changing a business plan or failing to use the Music does not normally create a right to a full or partial refund.

This does not affect a remedy for non-delivery, a materially defective product or a right that cannot legally be excluded.

23. License Rights and Ownership

Payment purchases only the rights expressly granted in the applicable music license.

The Customer does not purchase:

copyright ownership;
ownership of the composition;
ownership of the master recording;
exclusivity;
trademark rights;
rights in the Bojana Music name; or
rights not expressly stated in the applicable license.

All rights not expressly granted remain with Bojana Radovanovic trading as Bojana Music.

The Customer must comply with the applicable license at all times.

A product description, advertisement, social media post or customer-support message does not expand the license unless we expressly agree to the expanded right in a written amendment.

24. Streaming Distribution by Bojana Music

Bojana Music may distribute the Music through services including:

Spotify;
Apple Music;
TikTok;
YouTube Music;
other streaming services; and
other digital music platforms.

Streaming availability does not transfer copyright or create commercial-use rights for platform users.

The Customer’s purchased license remains non-exclusive.

We may continue to:

stream;
sell;
promote;
distribute;
remove;
re-release; or
license the same Music to other Customers.

25. Content Identification Claims

The Music is not enrolled by the Seller in YouTube Content ID as of the applicable effective date.

We will not knowingly make or maintain a copyright claim against use that is validly authorised under a purchased license.

However, we cannot guarantee that:

a third party will never submit a false claim;
a platform will never make an error;
a distributor or platform will never change its system; or
an automated notice will never be generated.

A licensed Customer affected by a claim should provide:

the order number;
the track title;
the applicable license;
the affected platform;
the content link;
a screenshot or copy of the claim; and
any claim reference number.

We will use reasonable efforts to assist with a documented claim concerning a valid authorised use.

26. Refunds, Payment Reversals and License Termination

If a payment is:

refunded;
charged back;
reversed;
cancelled;
found to be unauthorised; or
otherwise returned to the Customer,

the associated license automatically terminates unless we expressly confirm otherwise in writing.

After termination, the Customer must comply with the termination provisions in the applicable license.

A Customer should contact us before initiating a payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.

Nothing in this section prevents a Consumer from exercising a mandatory statutory right or disputing a genuinely unauthorised transaction.

27. Fraud and Misuse

We may suspend download access or cancel an order where we reasonably suspect:

payment fraud;
identity misuse;
unauthorised account access;
deliberate provision of false license information;
repeated abusive refund claims;
prohibited redistribution;
attempted Content ID registration;
infringement of our intellectual property; or
another material breach.

Where reasonably possible and legally appropriate, we may request verification before taking final action.

Suspension of a download link does not waive any claim relating to prior misuse.

28. Wellness Disclaimer

The Music is created for relaxation and ordinary listening.

The Music is not:

medical advice;
psychological advice;
diagnosis;
treatment;
emergency care; or
a replacement for professional healthcare.

We do not guarantee that the Music will:

cure or prevent a condition;
improve plant growth;
cause sleep;
relieve anxiety;
produce healing;
create a particular emotional state; or
generate a specific wellness result.

Product descriptions referring to relaxation, meditation, frequencies, wellness or atmosphere describe the intended listening context and do not constitute a medical promise.

29. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for:

indirect or consequential loss;
loss of profit, revenue, opportunity or goodwill;
a Customer’s advertising or production expenses;
platform removal, demonetisation or account restriction;
loss caused by use outside the purchased license;
loss caused by content added by the Customer;
failure to obtain third-party permissions;
failure to comply with platform rules;
incompatibility caused solely by a clearly unsupported device or software;
interruption caused by a payment provider, hosting provider or platform outside our reasonable control; or
a subjective result that was not expressly guaranteed.

For a Business Customer, our total aggregate liability arising from an order will not exceed the amount actually paid for the affected product or applicable license term.

For a Consumer, nothing in these Terms excludes or limits:

mandatory remedies for non-delivery or lack of conformity;
liability that cannot legally be limited;
liability for fraud or intentional misconduct; or
another mandatory statutory right.

Where the applicable music license contains a more specific liability provision relating to use of the Music, that provision also applies.

30. Events Outside Reasonable Control

We are not responsible for delay caused by an event outside our reasonable control, including:

widespread internet or hosting failure;
payment-provider interruption;
cyberattack;
platform outage;
government restriction;
natural disaster;
serious infrastructure failure; or
another comparable event.

Where such an event affects delivery, we will take reasonable steps to restore access or provide another lawful remedy.

This section does not remove a Consumer’s mandatory right where digital content is not supplied within the period required by applicable law.

31. Personal Data and Privacy

Personal information is processed in accordance with the Privacy Policy available on bojanamusic.com.

Order information may be used to:

process payment;
deliver files;
issue the personalised license;
provide customer support;
prevent fraud;
maintain transaction and license records;
comply with legal and tax obligations; and
enforce the applicable license.

Payment providers process payment information under their own privacy terms.

These Terms do not replace the Privacy Policy.

32. Changes to the Store and Products

We may change:

future product prices;
future package contents;
future license offerings;
file-delivery methods;
product availability; and
these Terms for future orders.

A change does not retroactively alter the license rights validly purchased under an earlier order, unless:

the Customer expressly agrees;
the change benefits the Customer without reducing existing rights; or
the change is required by mandatory law.

The version accepted when the order was placed remains part of that order’s contract.

33. Entire Agreement and Order of Precedence

The agreement for an order consists of:

the order-specific details and personalised license stamp;
the applicable music license;
these Terms of Sale;
any separate Refund and Withdrawal Policy incorporated at checkout; and
the product description accepted when the order was placed.

The documents apply as follows:

the order details determine the Customer, product, price, date, licensed track or collection, brand, location and term;
the applicable music license governs how the Music may be used;
these Terms govern ordering, payment, delivery, withdrawal, refunds and general sale conditions;
the Refund and Withdrawal Policy provides additional procedures consistent with these Terms; and
the product page describes the digital files and commercial offer.

If there is an inconsistency:

mandatory applicable law prevails;
the order-specific details prevail for order-specific information;
the applicable music license prevails for permitted and prohibited use;
these Terms prevail for payment, delivery and refund matters; and
general advertising or informal communications do not expand the purchased rights.

34. Severability and No Waiver

If a provision of these Terms is found to be invalid, unlawful or unenforceable, it will be:

applied to the maximum extent legally permitted; or
removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

A failure or delay in enforcing a provision does not waive the right to enforce it later.

A waiver is effective only where it is expressly given in writing.

35. No Transfer by the Customer

The Customer may not transfer an order, account, download entitlement or license except as expressly permitted by the applicable license or agreed by us in writing.

We may transfer these Terms and the Bojana Music business to a legal successor or purchaser of the business, provided that an existing Customer’s purchased rights are not materially reduced.

36. Governing Law

These Terms and each purchase are governed by the laws of the Republic of North Macedonia.

If the Customer is a Consumer, this choice of law does not deprive the Consumer of mandatory protection available under the law that would apply without this choice, including mandatory protection in the country of the Consumer’s habitual residence where applicable.

37. Jurisdiction

For a Business Customer, the courts competent for Skopje, Republic of North Macedonia, will have exclusive jurisdiction over disputes arising from or connected with an order, these Terms or a license, unless mandatory applicable law requires otherwise.

For a Consumer, nothing in these Terms removes a mandatory right to bring or defend a claim before another court that has jurisdiction under applicable law.

Before starting formal proceedings, the parties should attempt in good faith to resolve the matter through direct written communication, unless urgent legal relief is reasonably necessary.

38. Language

These Terms are prepared in English for the international English-language Store.

Where a translated version is provided, it is intended to assist understanding.

To the extent permitted by mandatory applicable law, the English version will control if a translation contains an inconsistency.

Nothing in this section overrides a mandatory requirement concerning the language or clarity of consumer information.

39. Complaints and Customer Support

Questions or complaints should be sent to:

Bojana Radovanovic, trading as Bojana Music